Privacy Policy

The Whole Approach Privacy Policy

Last updated: 22/08/2025

The Whole Approach is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (including the GDPR).

1. Who we are

The Whole Approach is a behaviour and training service for dogs and their guardians, founded by Maggy Whymant. We are based in East Yorkshire, UK.

If you have any questions about this policy or how your data is handled, you can contact us at:
📧 info@thewholeapproach.co.uk
📞 07599 179676

2. Information we collect

We may collect the following information when you use our services:

Contact details (name, address, phone number, email)

Dog details (name, age, breed, health history, behavioural history)

Session records (notes from consultations, training plans, reports)

Payment information (only as required to process transactions)

Website use (basic analytics, cookies – if applicable)

3. How we use your information

We use your personal data to:

Provide behaviour and training services

Communicate with you (booking confirmations, follow-up advice, resources)

Maintain accurate client and session records

Process payments and issue invoices

Meet our legal and insurance obligations

We will never sell your data to third parties.

4. Sharing your information

We only share information when necessary, for example:

With your veterinarian, but only with your consent

With professional partners (e.g., referral trainers) if agreed with you

With legal or regulatory bodies if required by law

5. Information about under 18s

The Whole Approach does not knowingly collect or hold personal information about anyone under the age of 18. Our services are directed to adults, and we request that children are not named as clients on our records. If we become aware that information relating to a person under 18 has been provided, it will be securely deleted.

6. Data storage and security

Your data is stored securely on password-protected devices and/or secure cloud systems.

Paper notes (if any) are kept securely and disposed of safely.

We keep client records for up to 7 years in line with insurance and professional guidance, after which they are securely deleted or destroyed.

7. Your rights

Under data protection law, you have the right to:

Access the information we hold about you

Request corrections to inaccurate data

Request deletion of your data (unless we are required to keep it by law/insurance)

Withdraw consent at any time

Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled

For more information, visit www.ico.org.uk.

8. Cookies and website use

If our website uses cookies, you will be notified when you first visit. Cookies help us understand how the website is used and improve your experience. You can adjust your browser settings to refuse cookies if you prefer.

9. Updates to this policy

We may update this policy occasionally to reflect changes in services or legal requirements. The latest version will always be available on our website.